Rotai FAQ's

Rotai massage chairs are available at multiple showrooms in the UAE including Nakheel Mall, Dubai Festival City Mall, and Furniture Market in Dubai, as well as Yas Mall Abu Dhabi. You can also purchase directly through the official website at www.rotai.ae or from authorized resellers such as Amazon.ae, Noon.com, Sharaf DG, Homes R Us, Virgin Megastore and Danube Home.

Yes, Rotai offers a free home trial program across the UAE. A massage chair expert will deliver the chair, explain how it works, and let you try it with no obligation to buy. Scheduling is flexible, and trials can often be arranged for the same day or next day.

Rotai provides 0% interest installment plans through ADCB and Emirates Islamic Bank. You can choose to split your payment over 3 to 24 months. After purchasing with a credit card, simply contact your bank to convert the payment into an installment plan.

Yes, but purchasing directly from a Rotai showroom or the official website is recommended to enjoy full benefits such as free home trial, free installation, 10-year warranty, after-sales support, shifting service, and special promotions. These may not be available through third-party platforms.

You may return your unused Rotai massage chair within 15 days from the date of delivery. The chair must be in its original condition and packaging, along with the receipt or proof of purchase. To initiate the return, simply email support[at]rotai.ae. Once approved, your refund will be processed within 10 business days. Shipping fees, bank charges, and administrative fees (especially for installment purchases) may apply.

You can return a product within 15 days of receiving it, provided it is unused and in its original packaging with proof of purchase. For damaged or incorrect items, you must report the issue within 48 hours of delivery. Refunds are processed within 10 business days after return approval. Transaction and bank charges may be deducted as applicable.

Yes. Rotai frequently runs promotions and offers gift-wrapping, especially during holidays or special events. You can also receive bonus accessories or limited-time discounts during campaigns. Check rotai.ae or WhatsApp the team for current offers.

The Jimny Max Massage Chair is currently one of the most affordable options, starting at AED 3,999. It includes core features like calf kneading, foot rollers, zero gravity recline, and arm air compression, all packed into a space-saving design.

Most Rotai massage chairs come with a 10-year warranty which covers free parts replacement. The Hoyogen Taurus and Aries models come with a 5-year warranty. Massage accessories are covered under a 1-year warranty. Warranty begins from the date of purchase or delivery, whichever is later.

Rotai delivers massage chairs across the UAE with same-day or next-day delivery service available. In Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman, delivery usually takes between 3 to 7 days depending on your location.

Yes, Rotai has representatives for each country operating through the UAE. International customers can contact support[at]rotai.ae for guidance and coordination on service or maintenance support.

Absolutely. High-end models such as the Royal Magestic Pro Max Massage Chair, Advanced AI Robotic Massage Chair, and Vanquish Massage Chair support full-body massage through extra-long SL tracks, dual mechanisms, 3D/4D massage arms, air compression, and reflexology foot rollers. Each chair's product page outlines the specific zones covered.

Use a soft, damp cloth to clean the PU leather surfaces. Avoid harsh chemicals. Regularly inspect the power cord and massage mechanisms for wear. Do not allow liquids to enter electronic components. For deeper maintenance or part replacement, contact the service team.

Many Rotai chairs now come with offline voice control. This allows you to operate the chair hands-free with commands for changing modes, adjusting intensity, or activating zero gravity features.

Yes, Rotai massage chairs are designed to improve blood flow, relieve muscle tension, and reduce fatigue. Features like airbag compression, 3D foot massage, spinal alignment, and stretching programs contribute to these benefits. Some models also include body fatigue and heart rate detection to personalize the massage.

Yes, the Advance AI Robotic Massage Chair come with smart health detection. This chair scan your body for fatigue levels, heart rate, and posture, then recommend tailored massage programs accordingly.

Yes, Rotai chairs are built for regular use. Daily sessions of 15–30 minutes can improve circulation, reduce stress, and relieve muscle fatigue. Built-in timers and auto shut-off features protect against overuse.