Warranty Policy

Effective Date: Tuesday, 20 May 2025

Thank you for choosing ROTAI. We appreciate your trust in our products. To provide full transparency and ensure you understand the support we offer, please review our Warranty and Service Policy outlined below.

ROTAI Standard Warranty Policy

At Rotai, we are confident in the quality and durability of our products. That is why we offer a 10-year warranty that covers all mechanical issues, such as free parts replacement within 10 years of purchase. No hidden fees, no hassle, no worries.

We value our customers and we want to ensure that you are satisfied with your purchase. Whether you need a new battery, a new screen, or a new keyboard, we will replace it for you at no extra cost.

Our warranty is one of the best in the industry and it shows how much we care about our products and our customers. With Rotai, you can enjoy peace of mind and a great user experience.

Warranty Duration

Massage Chairs:

  1. General Models: Covered for 10 years from the date of purchase or delivery, whichever is later.
  2. TAURUS Hoyogen Massage Chair: Covered for 5 years from the date of purchase or delivery, whichever is later.
  3. ARIES Hoyogen Massage Chair: Covered for 5 years from the date of purchase or delivery, whichever is later.

Massage Accessories: Covered for 1 year from the date of purchase or delivery, whichever is later.

Coverage Details

  • Free parts replacement within 10 years of purchase.
  • Warranty covers manufacturing defects.
  • Excludes tampering, misuse, unauthorized maintenance, and specific components (e.g., product battery, leather, accessories).

Chargeable Services

Certain services and parts may be chargeable if warranty terms are not met or supporting documents are incomplete.

Repair or Replacement

  • ROTAI may choose to repair or replace a defective product.
  • If replaced, the original warranty is terminated, and the replaced product becomes ROTAI's property.

Limitations

  1. The warranty is non-transferable.
  2. ROTAI is not liable for damages beyond the purchase price.

Service Process

  1. Customers can send their ROTAI product to any ROTAI Outlet during operating hours.
  2. Delivery charges apply for collection, return, or delivery of defective products.

Warranty Policy for Authorized Reseller Purchases

If you purchase your massage chair from a ROTAI Authorized Reseller (outside our official website or UAE showrooms), the warranty coverage is as follows:

  1. For massage chairs priced below AED 10,000: 5-year warranty from invoice date.
  2. For massage chairs priced AED 10,000 or more: Standard 10-year warranty applies.
  3. Exception – A50 Royal Omega Massage Chair: Eligible for a 10-year warranty, even at AED 6,999.

Please keep your purchase invoice as proof of purchase date.

Limitations and Exclusions of Warranty

Invalidation of Warranty

  • Warranty is void if the product serial number is tampered with or used commercially.
  • Exclusions include non-operating items, consumables, user-performed maintenance, and more.

Exclusions from Coverage

  • Cosmetic damage, wear and tear, general maintenance, and more are not covered.

Liability Limitations

  • ROTAI is not liable for indirect damages or losses beyond the product's purchase price.

Contact Information

For service or maintenance appointments, please contact our customer service team at support[at]rotai.ae.

Customer Interaction Guideline

We prioritize serving our customers with respect and care. We also care for the well-being of our staff. We reserve the right to refuse service to abusive customers.

Thank you for your understanding and cooperation. We are committed to providing you with quality products and services.