At Wellnece, we want you to have confidence in every product you purchase from us. We work with trusted brands and provide support throughout the applicable warranty period.
Warranty Coverage
Warranty periods may vary depending on the product, brand and manufacturer.
The applicable warranty period will be stated on the product page or provided with the product at the time of purchase.
Where a product includes a manufacturer's warranty, Wellnece can help guide you through the support and warranty process.
What Is Covered?
Unless otherwise stated for a specific product or brand, warranty coverage generally applies to faults caused by:
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Manufacturing defects
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Defective components or parts
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Electrical or mechanical faults arising under normal use
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Other faults covered by the applicable manufacturer warranty
Depending on the product and the nature of the issue, the solution may include:
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Expert support
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Troubleshooting
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Inspection
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Repair
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Replacement parts
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Product replacement where applicable
Expert Support
If you experience a problem with your product, please contact our support team first.
Our team will review the issue and provide the appropriate next step. We may ask for photos, videos or other information to help identify the problem.
Where required and available for the product, we can arrange further technical or expert support.
Warranty Service Fees
For faults covered by the applicable warranty, eligible repair and service costs will be covered according to the warranty terms for that product.
If a product is outside its warranty period, support may still be available. However, charges for labour, parts, transport or other services may apply.
We will inform you of any applicable charges before proceeding with a chargeable service.
What Is Not Covered?
Unless otherwise required by law or stated in the individual product warranty, warranty coverage does not normally include:
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Accidental damage
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Damage caused by misuse or improper handling
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Damage caused by incorrect installation where installation was not carried out or approved by the appropriate service provider
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Normal wear and tear
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Cosmetic damage that does not affect normal operation
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Damage caused by unauthorised repairs or modifications
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Damage caused by using the product contrary to its instructions
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Commercial use where the product is intended for residential use
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Damage caused by external factors outside the product itself
Specific exclusions may vary by product or manufacturer.
Proof of Purchase
To make a warranty claim, we may ask you to provide:
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Your Wellnece order number
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Proof of purchase
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Product details
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Description of the problem
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Photos or videos showing the issue
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Serial number where applicable
Providing this information helps us process your request more quickly.
Replacement Parts
Where a problem can be resolved by replacing a component or part, we may arrange for the required replacement part to be supplied or installed.
The availability of replacement parts and the method of service may vary depending on the product and brand.
Repairs
Where repair is the appropriate solution, Wellnece or the relevant service provider may arrange an inspection and repair.
Please do not arrange an unauthorised repair before contacting us, as this may affect the applicable manufacturer's warranty.
Replacement Products
A full product replacement is not automatically provided for every warranty claim.
Where appropriate, the product may first be inspected, diagnosed or repaired. A replacement may be offered where required under the applicable warranty or your statutory consumer rights.
Warranty After Repair or Replacement
Any repaired or replacement product will continue to be covered in accordance with the applicable warranty terms and your statutory rights.
The exact warranty treatment may vary depending on the brand and product.
Products Outside Warranty
Our support does not necessarily end when the warranty expires.
Where support is available, we may still help arrange:
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Expert support
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Inspection
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Repairs
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Replacement parts
Charges may apply for labour, parts, transport or other services.
Manufacturer Warranties
Some products sold by Wellnece may include a warranty provided directly by the manufacturer.
Warranty periods, coverage and claim procedures can vary between brands. Where applicable, these details will be shown on the product page, warranty documentation or supplied with your order.
Wellnece will help direct you to the appropriate support process where required.
Your UK Consumer Rights
A manufacturer's or Wellnece warranty is provided in addition to your statutory consumer rights.
Nothing in this Warranty Policy limits or removes your rights under applicable UK consumer law.
You may have separate legal rights if a product is faulty, not as described or not fit for purpose, regardless of the terms of a commercial warranty.
How to Make a Warranty Claim
If you experience an issue with a product purchased from Wellnece, please contact our customer support team.
Include your order number, product details and a description of the issue. Photos or videos are recommended where relevant.
Our team will review your request and guide you through the next steps.