Gel-O-Pedic Pocket Spring Mattress – Super Edition

Revolutionize your sleep with our Gel Infused Memory Foam: Unbeatable comfort and support for the ultimate night’s rest. Experience a whole new level of luxury with our premium pocket spring mattress, enhanced by the power of gel-infused memory foam. The innovative gel technology not only conforms to your body’s unique shape, but also regulates temperature, preventing uncomfortable heat buildup throughout the night. Say goodbye to restless nights and hello to uninterrupted slumber with our unbeatable combination of support, comfort, and cooling properties.

FEATURES:

• Gel-O-Pedic Pocket spring mattress with Visco-Elastic Memory Foam
• Visco-Elastic Memory Foam
• Body temperature regulation
• Spinal pressure reduction
• Minimal motion transfer

BENEFITS:

• Experience ultimate comfort and support as the mattress adapts to your body temperature, redistributes weight, and reduces spinal pressures. Wake up feeling refreshed and rejuvenated, ready to tackle the day without any back pain.
• Enjoy a personalized sleeping experience as the memory foam conforms to your body shape, providing optimal support and relieving pressure points. Say goodbye to restless nights and hello to uninterrupted, deep sleep.
• Stay cool and comfortable throughout the night as the mattress adapts to your body temperature, preventing overheating and ensuring a restful sleep. Wake up feeling refreshed and energized, no matter the season.
• Alleviate back pain and promote spinal health with the mattress’s ability to conform to your body shape. The Visco-Elastic Memory Foam gently supports your spine, relieving pressure and preventing discomfort, ensuring a restorative sleep.
• Sleep undisturbed by your partner’s movements as the pocket spring technology minimizes motion transfer. Enjoy uninterrupted sleep, regardless of your partner’s tossing and turning, for a truly peaceful night’s rest.

Effective Date: 14/12/2023

Thank you for choosing ROTAI as your partner in achieving total wellness. To ensure transparency and clarity, we have outlined our Warranty and Service policies below.

ROTAI STANDARD WARRANTY POLICY

At Rotai, we are confident in the quality and durability of our products. That is why we offer a 10-years warranty that covers all mechanical issues, such as free parts replacement within 10 years of purchase. No hidden fees, no hassle, no worries.

We value our customers and we want to ensure that you are satisfied with your purchase. Whether you need a new battery, a new screen, or a new keyboard, we will replace it for you at no extra cost.

Our warranty is one of the best in the industry and it shows how much we care about our products and our customers. With Rotai, you can enjoy peace of mind and a great user experience.

1. Coverage Duration:

   • Massage Chair: 10 years from the date of purchase or delivery, whichever is later.
   • Massage Accessories: 1 year from the date of purchase or delivery, whichever is later.

2. Coverage Details:

   • Free parts replacement within 10 years of purchase.
   • The warranty covers manufacturing defects.
   • Excludes tampering, misuse, unauthorized maintenance, and specific components (e.g., product battery,leather, accessories).

3. Chargeable Services:

   • Certain services and parts may be chargeable if warranty terms are not met or supporting documents are incomplete.

4. Repair or Replacement:

   • ROTAI has the option to repair or replace a defective product.
   • If replaced, the original warranty is terminated, and the replaced product becomes ROTAI's property.

5. Limitations:

   • The warranty is not transferable, and ROTAI is not liable for damages beyond the purchase price.

6. Service Process:

   • Customers may send their ROTAI product to any ROTAI Outlet during operating hours.
   • Delivery charges apply for collection/return/delivery of defective products.

LIMITATIONS AND EXCLUSIONS OF WARRANTY

1. Invalidation of Warranty:

   • Invalidated if the product serial number is tampered with or evidence of commercial use is found.
   • Numerous exclusions apply, including non-operating items, consumables, user-performed maintenance, and more.

2. Exclusions from Coverage:

   • Numerous exclusions apply, including non-operating items, consumables, user-performed maintenance, and more.

3. Liability Limitations:

   • ROTAI is not liable for indirect damages or losses beyond the product's purchase price.
   • Exclusions cover cosmetic damage, wear and tear, general maintenance, and more.

4. Contact Information:

   • Customers should contact customer service at info@rotaiuae.com for service maintenance appointments.

Customer Interaction Guideline:

• While serving customers is our priority, we value our staff's well-being.
• Mutual respect is appreciated, and we reserve the right to refuse service to abusive customers.

Thank you for your understanding and cooperation. We are committed to providing you with quality products and services.

Last updated: Wednesday, 25 September 2024

Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@rotai.ae

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@rotai.ae

Bank Charges and Cash on Delivery Terms

a) In the event of a purchase cancellation, refund, or return request, any associated bank transaction fees incurred by the company will be deducted from the refund amount issued to the customer.

b) For orders placed via Cash on Delivery (COD), no additional charges will be applied for cancellations, refunds, or returns.

Refunds for Installment Plan Purchases
For purchases made through installment plans such as Tabby, Cashew, or bank installment options like Buy Now Pay Later, a 6% transaction charge will be applied to the refund amount in case of a return.